Freshdesk Freddy
Freshworks' helpdesk platform with Freddy AI Copilot and session-based AI Agent.
What is Freshdesk Freddy
Freshdesk is Freshworks' (NASDAQ: FRSH) helpdesk solution. Per-agent pricing across 5 annual tiers: Free (max 2 agents), Growth $15, Pro $49, Pro + AI Copilot $78, Enterprise $79. Freddy AI ships in two flavors: Copilot (for human agents: ticket summarization, auto-triage, sentiment analysis, draft generation) included in the Pro + AI Copilot bundle or as a ~$29/agent add-on; and Freddy AI Agent (autonomous chatbot) billed at $49 per 100 sessions — a session = 24h of conversation. Growth, Pro and Enterprise include 500 free sessions/mo. Costs climb: extra AI sessions $100-$1,000 per 1,000, expire each billing cycle with no rollover. Pro unlocks the key features: multi-SLA, round-robin, multilingual, custom dashboards.
Who is it for
- ✓Small and mid-sized businesses
- ✓Teams looking for a Zendesk alternative
- ✓Startups on tight budgets
Pros and cons
✓ Strengths
- ✓Real free plan for small teams (2 agents)
- ✓500 free Freddy AI Agent sessions on Growth+
- ✓33+ languages multi-channel (web, email, chat, social)
- ✓More transparent pricing than Ada/Forethought
− Limitations
- −Extra AI sessions pricey ($100-1,000/1,000)
- −Copilot only in Pro + AI Copilot bundle ($78)
- −Advanced features only from Pro ($49)
Main features
Pricing
FreemiumPricing may change. Check the official site for the latest.
Our verdict
A cheaper Zendesk alternative with a real Free plan (2 agents). Freddy AI Agent's session-based pricing can surprise on high volumes.
Ready to try Freshdesk Freddy?
Start free — no card required.