#7 in Data Analysis

Medallia Text Analytics

The enterprise text analytics platform for customer/employee experience: MonkeyLearn's successor.

Paidanalytics api business enterprise multilingual nlp

🏢 Medallia📅 Launched 2001

What is Medallia Text Analytics

Medallia Text Analytics is the platform that succeeded MonkeyLearn (Crunchbase confirmed its 2024 shutdown). Medallia is the CX/EX enterprise leader: its text analytics processes millions of reviews, tickets, emails, social mentions across 50+ languages to extract sentiment, emerging themes, intent. Native integration with the Medallia Experience Cloud platform. No consumer self-serve: custom enterprise pricing (typically $50k-500k+/year).

Who is it for

✓Enterprise CX and Voice of Customer
✓Global brands with millions of feedbacks
✓HR teams for Employee Experience

Pros and cons

✓ Strengths

✓Established CX/EX enterprise leader
✓50+ multilingual languages with >90% accuracy
✓Full Medallia Experience Cloud integration
✓Massive volumes (millions of feedback/month)

− Limitations

−No consumer self-serve plan
−Very high minimum pricing (~$50k+/year)
−Complex setup, requires dedicated CSM

Main features

💭

Sentiment analysis

Extracts sentiment (positive/negative/neutral) from reviews, tickets, social.

🏷️

Topic detection

Identifies emerging themes without configuration (unsupervised).

🌍

50+ multilingual

Native NLP models in 50+ languages, no intermediate translation.

⚠️

Anomaly detection

Auto-alerts when sentiment drops or a critical new topic emerges.

Pricing

Paid

fromCustom

Free trial available

Pricing may change. Check the official site for the latest.

See latest pricing →

Our verdict

Selected

Pure enterprise only: no consumer plan. For self-serve text analytics use OpenAI API + spaCy library. Medallia is for those with 1M+ feedback items per year to analyze.

Ready to try Medallia Text Analytics?

Start free — no card required.

Visit site →