Slack
The team messaging platform with built-in AI summaries, search and workflow generation.
What is Slack
Slack (a Salesforce company since 2021) is the corporate messaging standard. In June 2025 it changed pricing to bundle basic AI into Free and Pro: AI conversation summaries, AI workflow generation, AI search. Business+ ($15/user/mo) adds Advanced AI (richer summaries, workflow generation, AI search), native DLP, expanded SSO/SCIM/EMM and Salesforce features. Enterprise+ is the new top tier. The personal Slack agent 'understands' conversations, files and projects in the workspace. Annual saves ~20%. Free keeps limited history.
Who is it for
- ✓Product, tech and marketing teams
- ✓Remote-first companies
- ✓Customer success and CRM (with Salesforce)
Pros and cons
✓ Strengths
- ✓Basic AI now bundled in Free and Pro too
- ✓2,500+ integrations and Slack Apps
- ✓Personal agent that 'understands' the workspace
- ✓Deep Salesforce integration
− Limitations
- −Free has limited history
- −Enterprise costs high vs MS Teams (bundled in M365)
- −Advanced AI gated behind Business+ ($15)
Main features
Pricing
FreemiumPricing may change. Check the official site for the latest.
Our verdict
Indispensable for distributed teams. Free is better than ever thanks to AI; Business+ is the sweet spot for DLP and Salesforce buyers.
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