Gorgias
The AI helpdesk built for Shopify: agent that handles orders, refunds and subscriptions.
What is Gorgias
Gorgias (Paris/San Francisco, 2015) specialized as the ecommerce helpdesk with the deepest Shopify integration on the market: agents can edit orders, issue refunds and manage subscriptions without leaving the platform. Ticket-based pricing (not per-agent — unlimited agents): Starter $10/mo, Basic $60, Pro $360, Advanced $900, Enterprise custom. AI Agent (Shopping Assistant or Support Agent) $0.90/interaction. Every AI-resolved ticket bills twice: ticket fee (~$0.40) + automation fee ($1.00). Gorgias AI claims up to 60% of common requests handled. Omnichannel: email, chat, social, WhatsApp, SMS + 150+ integrations. Unmatched Shopify bi-directional sync.
Who is it for
- ✓Shopify and Shopify Plus merchants
- ✓Scaling DTC brands
- ✓Ecommerce customer support teams
Pros and cons
✓ Strengths
- ✓Deepest Shopify integration on the market
- ✓Ticket-based pricing: unlimited agents
- ✓AI Agent Shopping Assistant for upsell
- ✓Starter $10/mo accessible for small stores
− Limitations
- −AI-resolved tickets billed twice
- −Ticket-based cost scales with the business
- −Ecommerce focus: less fit for B2B SaaS
Main features
Pricing
PaidPricing may change. Check the official site for the latest.
Our verdict
Unbeatable for Shopify merchants. Replaces Ultimate.ai as the leading specialist alternative, with ecommerce focus and top bi-directional sync.
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